CUSTOMER
Your organization’s view
Review authorized API activity, reports, team access and connection status. Your company administrator controls available access. Use the sign-in details provided with your account.
Open customer portalTUCANA SHIELD / CONNECTED SERVICES
One platform.
Clear roles and functions.
Choose the correct workspace, understand what each feature does and check its prerequisites before using the result.
OWNER AND STAFF
Operational oversight
Review customer scope and platform readiness with your assigned permissions. Owners sign in through the authorized command-center identity; invited staff use their assigned back-office access.
Open owner and staff accessFeature guide
This guide describes implemented interfaces and their prerequisites. Current availability is shown inside the signed-in workspace.
| Function | What you can do | What to check |
|---|---|---|
| Grafana dashboard | Default owner and customer view of recorded API outcomes, with a refreshable private chart image. | Shows the authorized scope and available evidence. It is not a Grafana editor or proof that every customer API is protected. |
| API access | Issue, expire and revoke scoped read-only customer API keys. | Company-owner permission is required. A key does not authorize changes in Call, Chat or VoxVain. |
| Team and organization | Manage invited users and inspect account activity within the permitted role. | Customer sessions stay within their organization; the platform owner has a broader administrative scope. |
| Evidence, findings and reports | Review retained evidence, alerts, correlations and report exports. | Useful records require an enrolled source. Missing or stale records must be treated as gaps. |
| Devices and enrollment | Prepare an enrollment invitation and track confirmation from a device. | Creating or downloading an invitation is not completed enrollment or verified endpoint coverage. |
| Notifications and webhooks | Configure available delivery channels and inspect delivery results. | Each destination needs its own setup and test. A notification does not execute remediation. |
| Coverage and sources | Register intended targets, connect approved evidence sources and review verification status. | A target is not protected just because it is listed. Gateway attachment and traffic coverage need validation. |
| Service summaries | Prepared VI1 Call, VI1 Chat and VoxVain panels show bounded aggregate information after activation. | All three connectors are currently off. They have no calling, messaging, synthesis or administrative actions. |
| Approvals and investigation | Record a proposed response and its authority; review prepared investigation controls. | An approval record does not isolate a device or change another service. Execution needs a separately enabled action path. |
| Billing records | Inspect invoices and approved test quotes; open Stripe test checkout when configured. | Test mode only. This does not collect a real payment, activate a commercial subscription or enable protection. |
| Owner AI settings | Inspect model configuration, budget settings and synthetic connection-check results. | This is not a conversational assistant and does not provide autonomous remediation. |
| Owner operations | Review cross-customer scope, readiness, leads, recovery records and offboarding workflows. | Recovery readiness depends on verified backups and restore checks; a configured workflow is not a recovery guarantee. |
Start with one useful task.
Sign in, confirm your organization, review the dashboard’s evidence window and inspect a connection’s status. If the source is unavailable, follow up with its owner before treating an empty chart as a result.
Start with a defined scope.
Choose your organization, identify the service owner and agree what information should appear. Credentials are installed privately; never send them through the public contact form.