TUCANA SHIELD / CONNECTED SERVICES
VI1 Chat
Communication activity summaries.
Bring a bounded view of communication activity into the same organization workspace.
AFTER VALIDATED ACTIVATION
What the summary can show
- Completed, non-simulated call records in a preceding 24-hour window based on the record start time.
- Counts by application, assistant, phone and line call type.
- Recorded presence duration and whether the source scan is complete.
- A timestamp for the summary response; underlying Matrix, LiveKit and provider health remain unknown.
A practical workflow
An operator can compare recorded communication activity with an expected workload, check incomplete windows and follow up in VI1 Chat. Service health must be checked separately.
Read the limits with the numbers
Summaries are time-bounded, may be partial and can become stale. They are not continuous surveillance, a full source-system history or a security guarantee. No private account IDs, phone numbers, credentials or conversation content are published here.
Start with a defined scope.
Choose your organization, identify the service owner and agree what information should appear. Credentials are installed privately; never send them through the public contact form.